Jobs

1. Growth Lead

Businesses that partner with Dowhyolo come in all shapes, sizes and market caps, and no one solution works for all. Your knowledge of our services combined with your communication skills and analytical abilities shapes how new and existing business grows. Using your influencing and relationship-building skills, you provide the highest-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Dowhyolo’s clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their business can impact thousands of customers.

The Growth Team is responsible for driving incremental business growth and acquiring new medium to large size customers for Dowhyolo. As a Growth Lead, you provide the highest level of client service to our customers across industries such as Retail, Technology, Finance, Travel, FMCG, Entertainment, and Media. You bring a proven background in acquiring new clients and you have particularly adept abilities in cold calling, pitches, creating presentation material, strategic planning, and general business development.

Our team inspires leading companies, schools, and government agencies to work smarter with Google tools like G Suite, Search, and Chrome. You reach out proactively to show customers how Google Cloud solutions can help them become more productive, mobile, and collaborative. You'll maintain relationships with clients and work cross-functionally to devise solutions and support for our clients.

In this role, you will inspire companies and government agencies to become more productive and collaborative by using Google’s Cloud products, such as G Suite, drive workflow automation within their organizations, while also freeing companies from the overhead of managing infrastructure, provisioning servers and configuring networks by using our custom solutions built on Google’s array of Cloud platform products.

You will apply best-in-class pipeline generation skills to identify new prospects in medium sized companies and large enterprises. By championing the innovative power of our products, you’ll bring opportunities through the full sales cycle as well as identifying and driving business growth opportunities for our existing Google Cloud customers. Using your passion for Google products, you help spread the magic of Google along with the world-class support and development by Dowhyolo to organizations and help accelerate their growth.

Responsibilities

  1. Prospect and acquire new accounts for a designated geographic region.
  2. Identify business development opportunities, and keep strong relationships with influencers and decision makers mostly CXOs and Heads/General Managers IT.
  3. Develop and execute a business plan to acquire the most strategic accounts in the market. Communicate effectively using English and a second-language.
  4. Coordinate strategic initiatives such as cross-departmental collaboration with marketing, networking, trade shows and online research.
  5. Collaborate closely with affiliates and develop affiliate-building strategies and develop solid pitch strategies that optimize the market potential.
  6. Collaborate closely with our OEM partners like Google, advisors, and other associates.
  7. Stay up-to-date with trainings both internal and from our OEM partners.
  8. Deliver against assigned strategic goals while prioritizing an outstanding customer experience to customers and prospects.
  9. Contribute to strategy in generating and developing business growth opportunities.
  10. Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire sales cycle, from demand creation to opportunity closing. Lead demand generation and business growth campaigns from conception, planning, execution, and launch to post-launch analysis.
  11. Explore and understand complex customer requirements on both a business and technical level. Analyze data trends and customer performance, and prepare and conduct presentations, while maintaining effective communication with customers via phone/email and video conferencing technologies.
  12. Identify and pursue business development opportunities. Maintain operational excellence regarding information on accounts and forecast.

Minimum Qualifications

  1. BA/BS degree or equivalent practical experience.
  2. 0-3 years of direct sales or client acquisition, business development experience. Additional experience in account planning, marketing research and/or consulting will be helpful.
  3. Ability to speak and write in English fluently and idiomatically along with one local Indian language.
  4. Experience using Google Sheets (or Microsoft Excel).

Preferred Qualifications

  1. Experience in integrated marketing, communication, and sales.
  2. Two (2) years of experience in sales or similar in the technology industry. Experience with SaaS, PaaS or IaaS products and platforms.
  3. Strong analytical skills, detail-oriented and able to “zoom” in/out from the big picture to the minutiae.
  4. A deep understanding of the industry's issues, a vision for its growth, and a commitment to advance Dowhyolo's forward-looking strategies within the marketplace. Balanced team player dedicated to customer service.
  5. Knowledge of and established relationships within the service and manufacturing industry.
  6. Excellent written, verbal, and presentation communication skills, including advanced agreements, influence, and public speaking ability.
  7. Technically minded, with an in-depth understanding of the technology and cloud computing market, and a passion for Google Cloud products (G-Suite, Google Cloud Platform).
  8. Demonstrated ability to deliver projects on time and to budget, and to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment.
  9. Ability to build influential relationships and deliver results in a cross-functional/matrixed environment.
  10. Goal oriented, self-motivated, confident, thorough, and tenacious.
  11. Demonstrated organizational and project management capabilities.

2. Operations Commando

Dowhyolo’s operations team is at the center of all action in the company, and you're at it's core. As an Operations Commando, you are a driving force behind the success of our operations team, ready to roll up your sleeves to ensure on-time delivery to customers, prompt world-class customer support giving them a wow! experience, payments, procurement, negotiation with our OEM partners, create and improve processes, maintain records, conduct research and coordinate communications across teams. As you closely support customers and teams, you may find yourself working with multiple groups, clients, and third-parties. You are an independent thinker and is not afraid to ask questions. And, you are organized and work in a way that never overlooks the details.

In this role, you will work directly with our customers globally. You will be responsible for expertly managing, from receipt of a new request to delivering a solution, the handling of existing customer requests and successful deliveries, order fulfillment from the business generated by our sales teams, and other requests across multiple opportunities and issues with an emphasis on customer success. You will also be initiating and managing projects across teams that seek to find scalable ways to enhance our support system.

Dowhyolo’s Operations is on a mission to delight 100K customers by 2020 who rely on us for products like G Suite, Chrome devices, and even more for Apps Script automation within G Suite, and scalable end-to-end Solutions. Hence, you should be prepared to stay on your toes and will be the go-to person for order fulfillment. We’re an operational team that focuses on delivering excellent customer care and being there for them when they need us most. In this highly cross-functional role, you will represent the voice of our customers and will be responsible to deliver them value. We're looking for people with excellent analytical and communication skills who are passionate about the customer and helping them get the most out of technology.

Responsibilities

  1. Interact with CXOs and IT heads of organizations for delivery, customer success, and identify new business opportunities.
  2. Provide exceptional and responsive customer support in helping to promptly address, answer, and resolve customer requests on new and existing services.
  3. On-time order processing, fulfillment, and delivery for new and existing orders. 
  4. Opportunity to attend Google and other trainings and events.
  5. Analyze and lead escalations with internal teams, Google, and our OEM partners. Balance various considerations in order to effectively resolve issues.
  6. Develop and launch scalable processes for handling large volumes of support and order requests based on regional trends. Drive innovation regarding processes and best practices for implementing processes across regions and customer segments.
  7. Facilitate communication of process to customers and conduct regular data analysis to ensure consistency in high-quality support, prompt resolutions, and identify areas of process improvement.
  8. Solve technical issues for internal users and customers by troubleshooting and investigating problems, prioritizing and escalating issue reports, managing and optimizing issue workflow, and proactively identifying support needs.
  9. Analyze and monitor key customer and operational metrics to help drive improvements to our product and support offerings. Interpret reports and callout to relevant stakeholders, take decisions/corrective actions in a timely manner.
  10. Improve internal efficiency and excellent customer satisfaction by proactively identifying opportunities and optimize through automation or build new processes and tools.

Minimum Qualifications

  1. BTech/MCA degree or equivalent practical experience.
  2. 0-3 years of experience in product support and operations.
  3. Ability to speak and write in English fluently and idiomatically along with one local Indian language.
  4. Experience using Google Sheets (or Microsoft Excel).

Preferred Qualifications

  1. Experience as an expert on G Suite deployment, migrations, and support. Certifications are a plus.
  2. Project management experience in areas such as process improvement and customer satisfaction.
  3. Experience reviewing data sets representing performance and performing root cause analysis.
  4. Experience leading or implementing projects with cross-functional teams.
  5. Ability to manage numerous projects simultaneously and effectively under deadline pressure.
  6. Ability and willingness to take initiative to address problems and make continuous process improvements.
  7. Ability to manage change in a multi-dimensional environment with tight deadlines.
  8. Excellent analytical skills, with the ability to review and organize numerous documents for complex customer requirements. Demonstrated ability to utilize data in making decisions or to support a position.
  9. Six sigma certification or related qualification.
  10. Experience working with technology-related products and applications with exposure to troubleshooting issues and related processes.
  11. Ability to work on multiple initiatives at the same time.
  12. Goal oriented, self-motivated, confident, thorough, and tenacious.

3. Executive Assistant

As an Executive Assistant, you are at the heart of our business operations and activities and the soul that keeps our team moving forward. You anticipate the needs of our executives and help them stay focused on their roles by resolving operational and administrative issues before they arise. You move quickly with the changing environment and are up to date with the latest in technology tools (Slack, Trello etc.), G Suite, and our latest offerings to customers. You also use that knowledge to strategically support projects within the organization. In addition to being organized and analytical, you possess the strong business judgment and communication skills needed to interact with a variety of people and job functions.

Executive jobs at Dowhyolo are staffed by bright, organized, energetic and dependable people driven by a common company goal: to help us do great things and deliver a Wow! experience to our customers. Working behind the scenes, we make a significant impact on the executives we support as well as on our customers and partners around the world. We are adept at leading and managing a variety of simultaneous projects, which requires the particular talent of being able to communicate effectively with all levels of the organization.

Responsibilities

  1. Perform an array of administrative tasks that vary in complexity and require a high degree of judgment in a timely manner with attention to detail, including calendar management based on knowledge and issues of importance, travel arrangements, preparing and tracking expense reports, and meeting organizational deadlines through strong organization and time management skills.
  2. Strong ability to be discrete and maintain high confidentiality on a wide range of issues and handle sensitive information appropriately to facilitate communication.
  3. Strong ability to multi-task effectively and prioritize workload at an executive level based on volume, urgency, etc. and assist with business functions as necessary.
  4. Act as the focal point of contact with internal teams, advisors, stakeholders, customers, and partners.
  5. Manage social media, messaging, and newsletters. Track conferences, events, seminars we should participate in.
  6. Effectively handle global escalations and work with internal teams and external partners for a prompt and satisfactory resolution.
  7. Track progress of executive sponsored projects and act as key coordinator on projects as needed.
  8. Coordinate duties and lead efforts across the company. Manage teams, offsites, conference participations, events, and activities.
  9. Build efficiency and effective responsiveness into existing operations, and help define new operational strategies.
  10. Mentor new team members, manage internship/volunteer programs, identify training needs within the organization, and make work a more interesting place.

Minimum Qualifications

  1. BA/BS degree or equivalent practical experience.
  2. 0-3 years of direct executive support experience.
  3. Ability to speak and write in English fluently and idiomatically along with one local Indian language.
  4. Highly resourceful team-player with the ability to also be extremely effective independently.
  5. Strong analytical and problem solving skills.
  6. Expectation of complete confidentiality on all business matters.
  7. Strong IT skills and experience using Google Search, Chrome, G Suite (Gmail, Drive (Docs, Sheets, Slides, Forms), and Calendar) (or Microsoft Outlook, Office (Word, Excel, Powerpoint)).

Preferred Qualifications

  1. Experience in providing professional administrative support to executives within a fast-paced international team environment.
  2. Demonstrated ability to pay close attention to detail while working in a dynamic and fast paced environment.
  3. Excellent written/verbal/interpersonal communication and organizational skills with the ability to tailor communications to a variety of audiences.
  4. Experience serving as a project lead from conception to completion.
  5. Ability to quickly learn new tools and technologies; interest and experience in using technology and the internet to improve work efficiency.
  6. Comprehensive knowledge of process, project and program management theory and practices - and the ability to apply them when solving operational issues.
  7. Ability to effectively communicate and collaborate with a diverse range of people and job functions.
  8. Ability to work on multiple initiatives at the same time.
  9. Goal oriented, self-motivated, confident, thorough, and tenacious.

4. Web Developer

Dowhyolo’s engineers develop the next-generation technologies that change how our employees and customers interact with information, systems, and one another. Our products need to handle information at large scale. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, networking and data storage, security, artificial intelligence, machine learning, natural language processing, UI design and mobile; the list goes on and is growing every day. As a web developer, you will work on projects critical to Dowhyolo’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

Dowhyolo hires people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on thousands of customers globally. Our engineers not only revolutionize the way we service and support customers, they routinely work on scalability and automation solutions for large-scale applications.

Responsibilities

  1. Design, develop, test, deploy, maintain, support, and improve complex projects to automate various workflows, processes, data flows, and software.
  2. Manage individual project priorities, deadlines and deliverables.

Minimum Qualifications

  1. Bachelor's degree in Computer Science, a related field or equivalent practical experience.
  2. 0-4 years of software development experience with HTML5, CSS3, JavaScript, AngularJS, MySQL, and proficient understanding of code versioning tools, such as Git.
  3. Experience working with full-stack development (frontend and backend).
  4. Development experience with Unix/Linux.
  5. Excellent logical and analytical abilities.
  6. Ability to speak and write in English fluently and idiomatically along with one local Indian language.

Preferred Qualifications

  1. Master’s, PhD degree, further education or equivalent practical experience in Engineering, Computer Science or other technical related field.
  2. Familiarity with event-driven programming in JavaScript & MySQL.
  3. Strong unit test and debugging skills.
  4. Hands-on experience in e-commerce transactions, handling development, maps, chat, third-party app integration, payment gateway integration etc.
  5. Ability to learn other coding languages as needed.
  6. Experience developing applications on Google Cloud and AWS.
  7. Experience with web application development and integration (REST, Java, AngularJS, Python). Software development platforms and solutions experience (Java servlets, JavaScript, AJAX, cookies, JSON, and XML).
  8. Proven ability to share knowledge via formal mentoring, reviewing code, reviewing design docs, giving technical talks, teaching classes, or as a consultant on projects.
  9. Experience in SEO optimization, A/B testing, multivariate testing.
  10. Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT Technology space.
  11. Experience in software development life cycle, project maintenance, design and architecture, and experience and design to work in a global delivery environment.
  12. Comfortable presenting to business and technical audiences, with the ability to present to customers and to lead training sessions on technical aspects.
  13. Experience working with distributed and parallel systems, developing large software systems or experience working with machine learning, distributed and parallel systems, information retrieval, natural language processing developing large software systems.
  14. Ability to work on multiple initiatives at the same time.
  15. Goal oriented, self-motivated, confident, thorough, and tenacious.

                  5. Python Developer

                  Dowhyolo’s engineers develop the next-generation technologies that change how our employees and customers interact with information, systems, and one another. Our products need to handle information at large scale. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, networking and data storage, security, artificial intelligence, machine learning, natural language processing, UI design and mobile; the list goes on and is growing every day. As a Python developer, you are someone who is obsessed with automation and will work on projects critical to Dowhyolo’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

                  Dowhyolo hires people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on thousands of customers globally. Our engineers not only revolutionize the way we service and support customers, they routinely work on scalability and automation solutions for large-scale applications.

                  Responsibilities

                  1. Design, develop, test, deploy, maintain, support, and improve complex Python scripts to automate various workflows, processes, and data flows.
                  2. Writing reusable, testable, and efficient code.
                  3. Design and implementation of low-latency, high-availability, and performant applications.
                  4. Integration of user-facing elements developed by front-end developers with server-side logic.
                  5. Integration of data storage solutions which include databases, key-value stores, blob stores.
                  6. Implementation of security and data protection.
                  7. Manage individual project priorities, deadlines and deliverables.
                  8. Develop scalable and sustainable performance dashboards.
                  9. Automate DNS diagnostics, order fulfillment, and reporting end-to-end.

                                Minimum Qualifications

                                1. Bachelor's degree in Computer Science, a related field or equivalent practical experience.
                                2. 0-4 years of software development experience with Python, MySQL, and Git with knowledge of at least one Python web framework.
                                3. Basic understanding of front-end technologies, such as JavaScript, AngularJS, HTML5, and CSS3.
                                4. Experience working with full-stack development (frontend and backend).
                                5. Development experience with Unix/Linux and bash/shell scripting.
                                6. Excellent logical and analytical abilities.
                                7. Ability to speak and write in English fluently and idiomatically along with one local Indian language.

                                          Preferred Qualifications

                                          1. Master’s, PhD degree, further education or equivalent practical experience in Engineering, Computer Science or other technical related field.
                                          2. Understanding of fundamental design principles behind a scalable application.
                                          3. Understanding of accessibility and security compliance.
                                          4. Familiarity with event-driven programming in Python.
                                          5. Knowledge of user authentication and authorization between multiple systems, servers, and environments with good understanding of server-side templating languages.
                                          6. Able to create database schema that represent and support business processes.
                                          7. Strong unit test and debugging skills.
                                          8. Ability to learn other coding languages as needed.
                                          9. Able to integrate multiple data sources and databases into one system.
                                          10. Understanding of the threading limitations of Python, and multi process architecture
                                          11. Ability to write and schedule cron or windows batch jobs.
                                          12. Ability to solve complex technical problems with little guidance.
                                          13. Experience developing applications on Google Cloud and AWS.
                                          14. Experience in SEO optimization, A/B testing, multivariate testing.
                                          15. Experience with web application development and integration (REST, Java, AngularJS). Software development platforms and solutions experience (Java servlets, JavaScript, AJAX, cookies, JSON, and XML).
                                          16. Proven ability to share knowledge via formal mentoring, reviewing code, reviewing design docs, giving technical talks, teaching classes, or as a consultant on projects.
                                          17. Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT Technology space.
                                          18. Experience in software development life cycle, project maintenance, design and architecture, and experience and design to work in a global delivery environment.
                                          19. Comfortable presenting to business and technical audiences, with the ability to present to customers and to lead training sessions on technical aspects.
                                          20. Experience working with distributed and parallel systems, developing large software systems or experience working with machine learning, distributed and parallel systems, information retrieval, natural language processing developing large software systems.
                                          21. Ability to work on multiple initiatives at the same time.
                                          22. Goal oriented, self-motivated, confident, thorough, and tenacious.

                                                                                      6. JavaScript Developer

                                                                                      Dowhyolo’s engineers develop the next-generation technologies that change how our employees and customers interact with information, systems, and one another. Our products need to handle information at large scale. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, networking and data storage, security, artificial intelligence, machine learning, natural language processing, UI design and mobile; the list goes on and is growing every day. As a JavaScript developer, you are someone who is obsessed with advanced development and will work on projects critical to Dowhyolo’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

                                                                                      Dowhyolo hires people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on thousands of customers globally. Our engineers not only revolutionize the way we service and support customers, they routinely work on scalability and automation solutions for large-scale applications.

                                                                                      Responsibilities

                                                                                      1. Design, develop, test, deploy, maintain, support, and improve complex JavaScript projects to automate various workflows, processes, data flows, and software.
                                                                                      2. Manage individual project priorities, deadlines and deliverables.
                                                                                      3. Writing reusable, testable, and efficient code/libraries.
                                                                                      4. Integrate with data storage solutions which include databases, key-value stores, blob stores.
                                                                                      5. Develop new user-facing features and ensure the technical feasibility of UI/UX designs.
                                                                                      6. Assure that all user input is validated before submitting to back-end services.
                                                                                      7. Optimize applications for maximum speed and scalability.
                                                                                      8. Implementation of security and data protection.
                                                                                      9. Develop scalable and sustainable performance dashboards.
                                                                                      10. Automate order fulfillment, billing, and reporting systems end-to-end.

                                                                                                                    Minimum Qualifications

                                                                                                                    1. Bachelor's degree in Computer Science, a related field or equivalent practical experience.
                                                                                                                    2. Highly proficient in JavaScript.
                                                                                                                    3. 0-4 years of software development experience with JavaScript, HTML5, CSS3, AngularJS, Node.js, MySQL, and proficient understanding of code versioning tools, such as Git.
                                                                                                                    4. Experience working with full-stack development (frontend and backend).
                                                                                                                    5. Development experience with Unix/Linux.
                                                                                                                    6. Excellent logical and analytical abilities.
                                                                                                                    7. Ability to speak and write in English fluently and idiomatically along with one local Indian language.

                                                                                                                                        Preferred Qualifications

                                                                                                                                        1. Master’s, PhD degree, further education or equivalent practical experience in Engineering, Computer Science or other technical related field.
                                                                                                                                        2. Strong understanding of JavaScript, its quirks, and workarounds.
                                                                                                                                        3. Familiarity with event-driven programming in JavaScript & MySQL.
                                                                                                                                        4. Experience developing applications, add-ons, and menu-items using Google Apps Script.
                                                                                                                                        5. Good understanding and knowledge of advanced JavaScript libraries and frameworks such as AngularJS, Node.js, ReactJS etc.
                                                                                                                                        6. Good understanding of asynchronous request handling, partial page updates, and AJAX.
                                                                                                                                        7. Proficient understanding of cross-browser compatibility issues and ways to work around such issues.
                                                                                                                                        8. Strong unit test and debugging skills.
                                                                                                                                        9. Ability to learn other coding languages as needed.
                                                                                                                                        10. Experience developing applications on Google Cloud and AWS.
                                                                                                                                        11. Experience with web application development and integration (REST, Java, AngularJS, Python). Software development platforms and solutions experience (Java servlets, JavaScript, AJAX, cookies, JSON, and XML).
                                                                                                                                        12. Familiarity with JavaScript module loaders, such as Require.js and AMD.
                                                                                                                                        13. Familiarity with front-end build tools, such as Grunt and Gulp.js.
                                                                                                                                        14. Good understanding of browser rendering behavior and performance.
                                                                                                                                        15. Hands-on experience in e-commerce transactions, handling development, maps, chat, third-party app integration, payment gateway integration etc.
                                                                                                                                        16. Understanding accessibility, security compliance, and data security.
                                                                                                                                        17. Strong enough to generate API web services to serve the client.
                                                                                                                                        18. User authentication and authorization between multiple systems, servers, and environments.
                                                                                                                                        19. Strong enough to understand and integrate third party SDKs, APIs, and libraries into the application.
                                                                                                                                        20. Integration of multiple data sources and databases into one system.
                                                                                                                                        21. Understanding fundamental design principles behind a scalable application.
                                                                                                                                        22. Creating database schemas that represent and support business processes.
                                                                                                                                        23. Implementing automated testing platforms and unit tests.
                                                                                                                                        24. Ability to solve complex technical problems with little guidance.
                                                                                                                                        25. Proven ability to share knowledge via formal mentoring, reviewing code, reviewing design docs, giving technical talks, teaching classes, or as a consultant on projects.
                                                                                                                                        26. Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT Technology space.
                                                                                                                                        27. Experience in software development life cycle, project maintenance, design and architecture, and experience and design to work in a global delivery environment.
                                                                                                                                        28. Comfortable presenting to business and technical audiences, with the ability to present to customers and to lead training sessions on technical aspects.
                                                                                                                                        29. Experience working with distributed and parallel systems, developing large software systems or experience working with machine learning, distributed and parallel systems, information retrieval, natural language processing developing large software systems.
                                                                                                                                        30. Ability to work on multiple initiatives at the same time.
                                                                                                                                        31. Goal oriented, self-motivated, confident, thorough, and tenacious.